FAQ

If you have a query, please have a look below at our our frequently asked questions. If you still cannot find what you're looking for, please head over to the 'contact' page or send an email to kateboultonceramics@gmail.com.

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~ Dispatch ~

All orders are usually dispatched within 3-5 working days. During busy periods please allow up to 7 working days.

Need an order urgently? Please upgrade postage to first class or recorded delivery 

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~ Delivery UK ~

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All items are sent via the Royal Mail by 2nd class post. Postal upgrades are available. Upgraded post options may require a signature.

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Kate Boulton Ceramics are not responsible for any delay once dispatched. I can only advise customers of the timescales given by the Royal Mail.

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~ Delivery INTERNATIONAL ~

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Currently the website is set up to deliver to the UK only. However, if you would like to discuss international shipping, please contact me for prices (dependent on country/weight of order). 

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~ Returns / Refunds ~

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We do not offer returns or refunds unless proof of damage in transit is established. 

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~ Bespoke Orders~

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I am unable to offer bespoke ceramic pieces at present. However if you have a preferred style or size of ceramic artwork, please contact me directly to discuss. Not all products have been uploaded to the website and I may have suitable pieces available for you. 

~ Multiple Orders ~

If you are working on a project (such as designing a bathroom or kitchen splash back or creating a grouping of artwork to hang together), please contact me. I would be happy to send you images of grouped tiles or similar size/colour work to help you create exactly what you will love.  

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